At TheLeatherLeader.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it under the following conditions.
1. Eligibility for Returns
✅ Accepted Returns:
Unused, undamaged, and in original packaging
Returned within 14 days of delivery
Accompanied by proof of purchase
❌ Non-Returnable Items:
Damaged or used products
Items without original tags or packaging
Custom-made or personalized products
2. Return Process
Request a Return – Contact us at [[email protected]] with your order number and reason for return.
Wait for Approval – We’ll review your request and provide return instructions.
Ship Your Return – Send the item back to our warehouse (return shipping costs are the customer’s responsibility unless the item is faulty).
Refund Processing – Once your return is inspected and approved, we’ll issue a refund within 5 business days.
3. Refund Details
Refunds are issued to the original payment method.
Shipping costs are non-refundable (unless the return is due to our error).
Processing may take up to 5 business days after we receive and approve your return.
4. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours with photos/video proof.
We’ll provide a replacement or full refund (including return shipping costs).
5. Return Shipping Address
The Leather Company LTD
Lombard Business Park, Lombard Road 8 / 14, London, United Kingdom, SW19 3TZ
Need Help?
📧 Email: [[email protected]]
Thank you for shopping with TheLeatherLeader.com! We appreciate your trust in our premium leather products.